Refund policy
Return Policy
We want you to love your order! Because our products are made to order, we carefully create each item specifically for you. If there is an issue with your order, we are happy to help.
Returns
We accept returns for eligible items within 14 days of delivery if there is a problem with your order, such as:
-
Your item arrives damaged or defective
-
You receive the wrong item
-
There is an error with your order
To request a return, please contact us within 14 days of receiving your order and include your order number along with photos showing the issue. This helps us quickly review your request and find the best solution.
Items Not Eligible for Return
Because each item is made to order, we cannot accept returns or exchanges for:
-
Incorrect size selection
-
Change of mind
-
Personal preference regarding color, fit, or design
-
Items that have been worn, washed, or altered
Please review product descriptions, size charts, and available options carefully before placing your order.
Return Approval
Once your return request is reviewed and approved, we will provide instructions for the next steps. Items must be returned in their original condition.
If your item is approved for return due to an error or defect, we will work with you to provide a replacement or other appropriate resolution.
Order Changes & Cancellations
Because orders begin processing quickly after purchase, changes or cancellations must be requested as soon as possible. Once production has started, we may not be able to make changes to your order.
Contact Us
If you have any questions or concerns about your order, please reach out to us. We’re always happy to help and want to make sure you have a great experience.